What tips would you give dentists looking for the best online dental continuing education?
That’s the question we put forth to 29 top dentists. These men and women practice dentistry, teach dentistry, write about dentistry … some even have their own dental podcasts and YouTube channels!
Why did we ask them? Since online dental CE is so important to dentists today, we wanted to provide an online resource to help you learn what’s working for your peers and what is not. The ultimate goal is to save you time and money – both of which could be wasted on dental CE that doesn’t fit your needs.
At first we thought what we asked these top dentists was simple; however, when the initial responses came in, we realized it was much more complex.
“Should I focus on the curriculum or instructors?”
“Are you asking for the best way to look for dental CE or the best kind of CE?”
“Is this for new dentists or seasoned practitioners?”
After much thought, there was only one answer to give them: Yes.
We wanted to help as many people as possible with this article, restorative dentists and specialists with varying levels of training, experience and expectations. Therefore, we don’t expect every tip will be applicable to or even agreed upon by everyone, but, just like the dentist learning from various CE providers, you can pick what works for you and your practice and disregard the rest.
Tips for Online Dental CE
What you’re about to read are 44 different tips from almost 30 different dental professionals on what makes for great CE. While there were many unique submissions, there was also some overlap. Thus, you’ll notice the tips have been formatted to show you each contributor's take on that concept.
We also had a few entries that didn’t quite fit the format, but they were too good to leave out so we included them at the end as “Bonus Tips.”
Before you start the full list, here is a quick glance at our findings:
- 11 of the 29 dentists polled recommended finding CE providers that had topics relevant to your practice (this was the most submitted answer).
- 8 said selecting reputable organizations and instructors was important.
- 5 advised finding CE providers who use researched-based information.
- 4 did not want to watch lessons that only focused on ideal outcomes.
- 2 said they were worried more about the quality of the CE than the cost.
- 0 recommended making your kids watch the CE with you.
Enjoy, and we wish you the best of luck in your dental CE journey!
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1. Find CE providers that feature training on topics important to you and your practice.
One of my draws for continuing education is topics in which I’m interested. I'll occasionally research online dental continuing education opportunities based on something in particular I want to learn more about. I'll work down the options by relying on criteria such as presenter and organization. If I wanted to learn more about laser dentistry, for example, I'm not likely to learn how to use a laser on YouTube. If an organization I trusted had a CE opportunity, or there was online access to a lecturer I had heard before, I would be more likely to engage. – Courtney Lavigne, D.M.D.
The considerations are the same for live seminars and workshops as they are for online learning: Ask yourself why you would want to know what is being illustrated, discussed or demonstrated. Then look for CE that will enhance or add to your ability to serve your patients. – Gary DeWood, D.D.S., M.S.
When making choices about dental continuing education, I start first with my passions. If I am excited about adding a service to my practice or improving one that already exists, I’m always more apt to incorporate the knowledge into my daily routine. – John Pappas, D.D.S.
You need to decide what you want from your dental CE. What is it that you want to be better in the practice? There is a constant need to increase your knowledge. Have a plan to make sure you are choosing the right education for you, your staff and most important, your patients. – Mark J. Fleming, D.D.S.
For me, a great online dental continuing education provider would include content that is specific to what I needed to learn about. That’s why they should make available an outline to preview the course as well as reviews and comments posted on the course. – Mary Anne Salcetti, D.D.S., P.C.
"Excellent course libraries are populated with courses that speak to the daily challenges that dentists face in their practices."
Content is the most important thing to consider when selecting online dental CE. You’re looking for stuff that’s easy to incorporate into your practice. – Rodney Baier, D.D.S.
When searching for the right CE, I look for examples of how this information/knowledge could be implemented in my practice. Sometimes other doctors will comment on how it worked or did not work in their practice. This is very useful and insightful. – Alan H. Farber, D.D.S.
Ensure the course aims and objectives align with what you want. I see dentists attending loads of courses and wasting their money because they never implement the strategies learned. Action always speaks louder than words. Whenever you attend a course, think what is the return on investment here. –Alexander Teckkam, D.D.S., editor and founder of Dentistry Blogger, http://www.dentistryblogger.com
While content is the primary criteria I look for in an online CE course, I want the topics to be relevant to current clinical conditions and procedures I am addressing in my practice. – William Ralstin, D.D.S.
I look for how practical the information is that is being taught. What I mean by that is I want to know that I will be able to take a class and then be able to implement that training at my office. Spear is the best in the business at this. The way that curriculum is delivered - along with the tools needed to implement it - make it so I can take it to my practice and immediately start using it. – Mitchell W. Ellingson, D.D.S.
2. Look for reputable instructors and organizations.
That content should be provided by the best educators in dentistry, those who have the “street creds” to deliver an excellent educational experience. – Steve Ratcliff, D.D.S., M.S.
My inbox, social media platforms, and snail mail are inundated with online learning opportunities. That’s why, in determining which are helpful, reliable and truthful, I look to the accolades and reputation of the presenter, the organization behind the presenter, and the topic at hand. – Courtney Lavigne, D.M.D.
I look for trusted names in the CE world to gain valuable insight and information when it comes to new products and/or techniques. – Jeff Lineberry, D.D.S., F.A.G.D.
The online educator must first be believable, and ultimately trusted, to keep me coming back. – Wesley Mullins, D.D.S., F.A.G.D., co-host of the Dental Guys podcast, http://www.thedentalguys.net
You have to ensure the credibility of the authors and speakers. Check to see if they have articles published in peer-reviewed dental journals or university accreditation. – Robert Stender, D.D.S.
Do your homework on the instructor to ensure they have the relevant qualifications. If you are looking at doing an implant course, make sure that the instructor has had rigorous training in implants for two or more years and is placing at least 200 implants a year. Choose your instructors/mentors carefully and background-check their credentials just as you would do for an employee. – Alexander Teckkam, D.D.S.
Make sure the CE is certified by AGD and ADA and is eligible for CE credits. This can be easy to overlook. – Sameer Puri, D.D.S.
Unfortunately, not all online dental CE courses are reputable. One easy way to search for quality courses is to go directly to a well-known and trustworthy dental site to search for online CE. Regardless of the site, it is important to select courses by knowledgeable scholars and/or clinicians. – Lora Chow, D.M.D.
Trust your instinct: Does it make sense? Although a nice history of articles by the author and credible citations within the article might make you feel better, there is a plethora of great information online lacking both, due largely, in part, to the ease and availability of online content. Take advantage of that, but make sure that it makes sense to you. There are many smart, forward thinkers that do not have a long history in journals and might not take the time to find articles to support their subject matter, but it could still be great! – Kevin Kwiecien, D.M.D., M.S.
3. Make sure it’s research-based information.
Good research drives good decisions. Dentistry is a knowledge-based profession that is worldwide. To have a learning institution that gathers all of the best research and distills it into easy-to-understand pieces is invaluable to me. – Mitchell W. Ellingson, D.D.S.
Check to make sure the dental research or clinical technique is supported by data other than personal experience. – Lora Chow, D.M.D.
It is essential that online dental continuing education includes research-based presentations wherein the lecturer supports their claims or techniques with literature rather than just anecdotal evidence. – Jon Rogers, D.M.D., co-host of the Dental Guys podcast, http://www.thedentalguys.net
An online continuing education content provider should include timely information and whenever possible should be evidence-based. And it would be awesome if the posted information was peer-reviewed. – Ricardo Mitrani, D.D.S., M.S.D.
I prefer that there has been some type of long-term follow-up or evidence-based conclusions, and not have the material/technique be in a trial phase or based on opinion. – Dave Monokian, D.D.S.
One of the first things I look at: Content. It is “king,” and I’m not just looking for any content. What do I mean by that? For anything that is clinically based, whether it is material or technique, I want to make sure it is fact and based off of sound clinical practice and supported by research. There needs to be sound clinical evidence there to support the information presented, versus just personal opinion or hype! Otherwise, you can get yourself in trouble by following a method or technique that is not proven yet and, in turn, can have negative consequences for you and your patients. – Jeff Lineberry, D.D.S., F.A.G.D.
4. Find CE providers that are manufacturer-agnostic.
My first consideration in regard to online dental CE is who has sponsored the speaker. I have less of an issue with a speaker being paid by a manufacturer and more of an issue with having all the research cited sponsored by the manufacturer. If there is no additional independent, university-based research, I would wonder why. Independent evidence is key in my opinion. – Martin Mendelson, D.D.S.
Online dental CE providers should disclose any financial ties to products or companies that may create a conflict or bias. – Jon Rogers, D.M.D.
You should ask yourself if the education is manufacturer-agnostic or driven by manufacturer influence. – Sameer Puri, D.D.S.
When I look for online education, especially for clinical-based lessons, I look for ones that are from a trusted third party versus the manufacturer. For me, I want the nuts-and-bolts of the product or technique from someone who is not directly tied to the manufacturer and who doesn’t have a vested interested in the product. – Jeff Lineberry, D.D.S., F.A.G.D.
(The CE should be) clinically oriented but based upon sound research not funded by a company trying to "push" their new product. – Corydon B. Butler, Jr., D.D.S.
Look out for what other competitive products are discussed within a presentation and presented as part of the scientific evidence. Unless the product is a disruptive technology and there are no other competitive products to discuss, you should always be cautious if a competitive product is not discussed. No product is perfect, and you should be cautious if the presentation and evidence presented are focused on one product and one product only. – Martin Mendelson, D.D.S.
5. The lessons should not just focus on ideal cases and/or outcomes.
The course content must be thorough, including successes and failures of cases. A course needs to provide content for the ideal result and how to achieve it, but learning how to manage the failures that can occur provide two or three times the educational foundation and is probably information you’ll never forget. – Mary Anne Salcetti, D.D.S., P.C.
It should be succinct and balanced, meaning the author is not only concise but gives examples where a specific technique or product did not work and why. We all have had clinical failures and learned a great deal from them. – Corydon B. Butler, Jr., D.D.S.
When a dental CE provider is willing to share successes and failures, it is incredibly instructive and persuasive. – John Pappas, D.D.S.
I prefer online dental CE courses that use examples of materials or techniques used on patients and how things could have been done in an alternative way to improve the outcome, if in fact the outcome was not ideal. Sometimes it’s better to learn from someone else's mistakes rather than see how everything goes smoothly all the time. – Dave Monokian, D.D.S.
6. Go with CE providers that have high-quality videos and articles.
"The production value has to be really good. Don't give me bad cell phone quality audio and pixelated video. I won't stay. And if I paid for it, I'm going to be a little hacked off."
Be sure that the production quality of the videos is optimal. – Sameer Puri, D.D.S.
The online dental CE should be visually appealing. Some dentists tend to be extremely visual, so the content should include high-end photography/videography. – Ricardo Mitrani, D.D.S., M.S.D.
7. The video lessons and articles should be concise.
The CE should be presented information in a clear, easy-to-access format, but also be as brief as possible so the reader or viewer can obtain clinically relevant content that can be applied relatively fast. – Ricardo Mitrani, D.D.S., M.S.D.
Online = short attention span. Get to the point. If it takes too long to get to the meat, I'll probably move on. – Alan Mead, D.D.S.
8. The information should be timely.
There are many new techniques and products that have come into existence over the years, and new knowledge about them has to be learned to do the best for our patients. So I guess one can say that dental continuing education is analogous to the evolution of the smartphone. It seems there is a constant need to update both! Make sure your dental CE provider is doing just that. – Mark J. Fleming, D.D.S.
Similar to most online news sources, it would be nice to have all articles categorized and time stamped on one site, because views on materials and cements seem to change frequently. As clinicians we need to be current. – Corydon B. Butler, Jr., D.D.S.
The demographics of today’s dentist demand education that comes from a trusted source, but given in a timely manner. – Wesley Mullins, D.D.S., F.A.G.D.
9. The dental CE websites must have videos.
Having videos is important. The combination of the visual and the auditory allows for a better understanding of the curriculum. – Robert Stender, D.D.S.
Online CE is the best place to feature video content. The audience has the opportunity to see clinical procedures in vivid detail on their own screens and then replay them as needed. – Chris Salierno, D.D.S., Dental Economics chief editor, http://www.dentaleconomics.com
10. CE providers should offer supplemental materials to the video courses.
I like when the CE offers templates or take away printed materials, such as a checklist. – Alan H. Farber, D.D.S.
Most definitely look for downloads for any summaries or specific systems that are part of the lesson, like Spear has for the Study Club. If the lesson is "5 Things You Need to Do for Implant Placement," you should be able to download that for use in your practice. – Donna Stenberg, D.D.S., M.S.
11. Find CE that you can watch on the go.
"With my schedule being on-the-go, I look for CE to be mobile responsive. Can I watch this from my phone or tablet without any issues? I also am interested in downloading the material and being able to watch it later without wi-fi connectivity."
Check if the online CE is available across all platforms. This will allow you to be able to access it from home, the office or on the go. Online dental CE is supposed to be convenient, and if it doesn’t work across all platforms, you lose that. – Sameer Puri, D.D.S.
12. CE sites should be easy to use.
When it comes to online dental CE, ease of use and getting as much information in as short of time as possible is important. It’s great to find a nice video showing a technique, but if it takes a few hours to watch it, or it’s really slow to download, then I don’t have a lot of time for that either. – Jeff Lineberry, D.D.S., F.A.G.D.
One thing I look for is ease of use. We’re practicing, we’re learning, we’re training; we have to figure out a way to cut through the noise. – Rodney Baier, D.D.S.
13. CE sites that offer some interactivity help make online learning less of a solo experience.
I prefer online dental CE through an interactive digital platform that allows for didactic lectures with the ability to discuss the topic of focus with the presenter or trained faculty. This is why I love Spear Online! Videos with simple verification quizzes provide for solid didactic lectures, providing an experience as if we are sitting in a lecture hall with the speaker. – Kevin Huff, D.D.S., M.A.G.D.
It should have an interactive format, so the reader can express his/her doubts, concerns and comments regarding the information presented, and care should be taken to follow up on such interactions. – Ricardo Mitrani, D.D.S., M.S.D.
14. Worry about the quality of the online dental CE more than the cost.
The right knowledge can only improve your practice and personal life, and will return many times over the cost of admission. That’s why, for me, if a course or instructor offers great value and supports my passions, cost and convenience are almost of no object. – John Pappas, D.D.S.
While online dental CE can save you travel time and often be at a reduced expense (because you don’t have to travel and the provider may have reduced expenses in providing it you), you should still expect to make an investment. Typically, anything good in life comes from a significant amount of work and effort, so make the effort and investment on your end and realize that great online CE is not "simple and easy" to put together. That means you should expect to pay a fair fee. – John R. Carson, D.D.S., P.C.
15. But don’t forget to set a budget for continuing education.
Budget for your courses. Set a limit on the amount of money you can spend on courses in a year whether that is £300 a month or more. Make sure to stick to your budget. – Alexander Teckkam, D.D.S.
16. If a dental CE site offers a free trial or demo, use it.
If you are paying for a course, try to preview before spending the money to make sure it fits your needs. – Lora Chow, D.M.D.
17. The CE provider should really use the full capabilities of the web.
Great online dental CE takes advantage of the unique format that the web provides. Recorded presentations allow for the user to pause and rewind so that they can better absorb more challenging concepts. A savvy lecturer can leverage this to pack in more rich material than in other CE formats. – Chris Salierno, D.D.S.
18. Find the CE provider’s philosophy.
I want to see the overall clinical philosophy being taught. The philosophy will tell me what all of the classes will revolve around and help me to understand if it matches well with my overall practice philosophy. In the case of Spear, understanding that function and harmony drive the types of treatments that we will learn gives me comfort that the curriculum will all be on point for what I want to learn. – Mitchell W. Ellingson, D.D.S.
19. If you can’t find the provider’s philosophy online, ask your colleagues.
Ask other colleagues where and from whom they have had worthwhile experiences when it comes to dental CE providers. I personally like to hear from others why they felt a particular course was a positive or negative experience for them. – Mark J. Fleming, D.D.S.
20. The dental CE videos shouldn’t just be a talking head.
Dental CE must include pertinent visuals to accompany the lecture, such as quality photography and post-op radiographs. – Jon Rogers, D.M.D.
21. The CE should be in bite-size portions.
The structure of the courses is as important as any other aspect. Today’s clinicians have massive demands on their time and often need to fit learning into small available chunks of time. Great digital courses are divided into bite-size lessons that are 10-15 minutes in length, making it easy to digest content in a concise fashion in between patients or while waiting for the kids to finish a piano lesson. This content should be well-organized and each lesson able to stand on its own with useable information. – Steve Ratcliff, D.D.S., M.S.
22. Your dental CE site needs a variety of topics.
Look for topic variety. Everyone will be at a different place in their learning or in their need to find some answers for a particular issue, so having a variety of topics and levels of learning from basics to complex is important. – Donna Stenberg, D.D.S., M.S.
(With more than 1,300 online dental ce lessons, this is just one reason why Dental Product Shopper rated Spear Education as the best in dental continuing education.)
23. The courses should cover challenging topics.
I think dentists should look for in-office chairside videos of some of the most challenging topics in dentistry: Finding centric relation; real life occlusal equilibration; delivering and adjusting a full-contact occlusal appliance in CR with or without anterior guidance; border molding a custom tray for complete dentures; lab techniques, just to name a few. – David St. Ledger, D.D.S.
24. The site should make it easy to find the topics in which you’re interested.
The best online dental CE source will have a well-curated selection that is easy to access and very easy to find the topic for which one is searching. – Steve Ratcliff, D.D.S., M.S.
25. Don’t forget about behavioral CE.
You can never have enough behavioral CE. Not enough dentists seek this kind of help, but they would if they could do it incognito and on their own terms. I spent years at the Pankey Institute. While their technical approach to teeth is not as straightforward as Dr. Frank Spear’s, their behavioral piece changed the way I practice 12 years ago. This is not a creative concept, but it is a must! – David St. Ledger, D.D.S.
26. Look for CE courses that offer a variety of treatment choices.
I enjoy CE that highlights challenging cases that may have a variety of treatment choices. It’s nice when an educator discusses different options to achieve the same result along with the pros and cons of each choice. These challenging cases typically involve multiple aspects of dentistry, so it’s nice to review cases like this with our interdisciplinary team and see how we may approach a similar case. – Dave Monokian, D.D.S.
27. There should be both lectures and demonstrations.
The CE should provide good photographic or video demonstrations of the points in the program. - Donna Stenberg, D.D.S., M.S.
28. Make sure video lectures are well organized or it could get confusing.
Online content needs to flow, even more than traditionally printed material. A dental educator who is writing or presenting online material with intention, helping the reader or viewer with a technique or even a deeper understanding of dentistry, will have obvious organization, state the learning and then get right into it. There should be no doubt in your mind regarding the content or the purpose immediately. A good online article or video can be just as good as traditional materials with intentional flow. – Kevin Kwiecien, D.M.D., M.S.
29. 3-D video animations can be helpful for learning some more complex concepts.
It’s great when online dental CE providers use 3-D video animation, along the lines of what Bite FX offers, and now what Spear created in Patient Education. Bite FX has been so impressive in envisioning some esoteric concepts on our industry. Videos on TMD, initial point of contact in CR, and the slide from centric occlusion to maximum intercuspation. These are concepts going back to bite equilibrations. – David St. Ledger, D.D.S.
30. Sometimes, personal experience and opinions are all that’s available on a topic, and that’s OK.
Dentistry has been described as a science and an art, and in online continuing education, I am specifically looking for information that challenges my current thought process. I am particularly excited to explore interventions that are based primarily on opinions that have been passed around as “the only way” compared to opinions based on scientific evidence. There are a few areas where the treatment planned and the path required to reach the definitive result simply do not fit the description in the literature as evidence-based. This is true for established principles and techniques and particularly important for new and emerging options that become available for our patients. – Douglas G. Benting, D.D.S., M.S., F.A.C.P.
31. High-quality online courses should hold your attention.
Online dental CE must keep me interested. There is so much competing for my attention ("Hello, Facebook") that it's imperative to keep me interested and, if at all possible, entertained! The problem with being online is that I can always open up another tab, so online CE content has to be gripping! – Alan Mead, D.D.S.
32. It’s nice to learn through anecdotes that incorporate the latest research or techniques.
"Through stories, I feel like I can better relate to the teacher and the subject matter. While I want to be kept current through the latest articles and research papers, without an engaging story, I can be put to sleep. I want to hear about failures as well as successes so that I not only learn about why things go right, but also how things can go wrong."
33. CE providers should make their contact information available.
The CE website should have contact information for the author so a reader can follow up and/or get clarification of the information. – Donna Stenberg, D.D.S., M.S.
34. Online dental CE instructors should interact with their subscribers when possible.
Dental CE sites should set aside certain times on the calendar to give subscribers an opportunity to sit in a “chat room” with the instructors/doctors and pose questions regarding specific aspects of dentistry featured within the website. – David St. Ledger, D.D.S.
35. Moderated forums help you dig deeper into a topic.
Dental CE providers that also have moderated forums, such as Spear TALK, provide a vital part of the online CE process by allowing discussion of topics that have been learned in the lectures. Look for trained and qualified moderators; Spear TALK's moderators, for example, are either faculty members or have met the Spear Visiting Faculty requirements. – Kevin Huff, D.D.S., M.A.G.D.
36. Book lists help you continue your learning offline.
You should look for dental CE websites that also include a book list compiled from the greats, the ones we listen to and want to emulate. The list of books should be ones that inspired them personally and professionally, and include a brief note on how it helped shape the way they practice or think. – David St. Ledger, D.D.S.
37. Some great dental CE gives you a chance to hear two sides to an issue.
The format that has been most appealing to my learning style comes in the form of the “Point/Counterpoint” debates, particularly for the interventions available in dentistry that present with multiple solutions. – Douglas G. Benting, D.D.S., M.S., F.A.C.P.
38. Don’t settle for mediocre video presentations.
Online presentations should be held to the same standards as high-quality live courses. – Jon Rogers, D.M.D.
39. The CE site shouldn’t just be a video list; it should be a complete resource for dentists and their teams.
A digital library should be a rich resource that allows the doctor to find a deep and rich set of content that makes “shopping” for the right courses unnecessary. The selection will fit the needs of the discerning restorative dentist and also include excellent content for staff development, staff interaction and also for patient education. – Steve Ratcliff, D.D.S., M.S.
40. Be wary of instructors who say their way is the only way.
I’m critical of educators who claim that they have ideal treatment outcomes. Different modalities work in different situations and in different hands. I tend to gravitate toward wet-fingered, in-the-trenches practitioners who are clearly non-dogmatic, objective thinkers. – John Pappas, D.D.S.
41. Make sure the online video players give you playback options.
I prefer CE providers make it easy to start and stop the course so it can be viewed as the viewer has time. - Donna Stenberg, D.D.S., M.S.
42. The content must be easy to implement.
Content must be informative, protocol-driven, and easy to implement immediately in my practice. – Wesley Mullins, D.D.S., F.A.G.D.
43. CE sites get extra points if they have medication reviews.
Look for CE sites that have a review of all of the medications prescribed by a dentist, their role and their proper use, including antibiotics, antivirals, antifungals and fluoride therapy. – David St. Ledger, D.D.S.
44. Excellent online dental CE is available when you need it.
The beauty of digital learning is 24/7 availability. Dentists are often faced with clinical or practice challenges that can’t wait for the doctor to go to a course that is scheduled next month. Great online CE helps to provide ‘just in time’ solutions. – Steve Ratcliff, D.D.S., M.S.
When it comes to dentistry articles, online content has the ability to use different media than traditional educational articles or can, at the very least, improve upon traditional modalities used to show examples or support the subject matter. Good online content can incorporate short demonstration videos, interviews, voice-overs, or animations to support the content. The quality of photography in the digital world of online education can also help create more clarity for the reader. It is much easier for more steps to be shown, close-ups of examples, different views, etc. If you don’t get a sense of that immediately, you might question whether it is worth the time to continue or if there are better options available online. – Kevin Kwiecien, D.M.D., M.S.
Be wary of dialogue-format webinars. For some reason, they do not resonate well if those attending at home can chime in and actually ask questions through the mic on their computer. It is choppy and takes too much time. – David St. Ledger, D.D.S.
And from a leadership coach:
The key component for great online learning experiences is material that is both relevant and delivered in a manner that keeps the attention of the viewer. The content needs to be delivered in a way that guarantees retention and the ability to synthesize the information conceptually all the way to application. When making choices about what courses to take you must take into consideration the course material, the outline, lessons and learning objectives. Ask yourself these questions: “Will this course make a difference in how I am performing on a daily basis?”, “Will my patients be impacted with a higher level of health?”, “Will this make me a better (doctor, leader, business owner)?” When your response is "yes" to any of these questions, the course is most likely a good fit for your current status. Online learning experiences that incorporate dynamic instructors, content with vocal intonations, and meaningful visuals provide a multisensory learning experience covering all types of learners. The bottom line is, you want to be excited about the material, engaged while viewing and inspired to action after viewing. – âSarah Cottingham, RDH