Creating a successful dental practice is more than providing excellent clinical care…it’s also about creating an atmosphere that appeals to patients. One challenge facing dentists is how to best manage patient expectations. Many patients walk into their dentist’s office and have a specific idea of what they can expect to experience in their dental appointment. Their expectations could be positive or negative, depending on their prior experiences and their future treatment plan. So what are you currently doing to manage patient expectations in your practice? Are you creating a positive patient experience? And how do you manage a patient whose expectations were not met?
In this new Spear course, Creating Positive Patient Experiences, Dr. Frank Spear outlines how you and your staff can ensure the patient experience you create matches your patient’s expectations.
After viewing this course, participants will:
- Understand what expectations are, and how they are formed.
- Understand the two possibilities that can occur when a person’s experience doesn’t align with their expectations.
- Learn tools to properly set expectations, or alter your behavior to match someone’s expectations.
Abigail Pfeiffer is the Editor for Spear Education.