3.24.15 difficult converThis course is designed to identify common conversations with patients directed at the dentist that continue to create anxiety or uncertainty even after years of hearing them. We will look at verbiage that can diffuse tension and create a safe environment for future conversations with all patients.

In this new lesson, Difficult Conversations in the Operatory for the Dentist, Dr. Kevin Kwiecien provides proven strategies and answers to those conversations that can - and will - come up in every practice.

After viewing this lesson, you will be able to:

  • Identify common conversations between the dentist and patient

  • Discuss verbiage that can be utilized by dentists, as well as all team members

  • Demonstrate, via role playing, the benefit of preparing for difficult conversations and working with patients

John Roark is Spear Education's marketing and communications specialist.
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