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Success comes from seeing the whole system and strengthening each link from learning to diagnosis, presentation, acceptance, scheduling, production, and collection.

A Parable for Stressed Dentists How much does a glass of water weigh? You wouldn’t think of this as a profound philosophical question, but it’s at the center of an interesting metaphor in a story I heard recently. According to the story, a psychologist teaching a stress management course pours a glass of water, holds…

Is There a Gorilla in Your Patient’s Mouth? By now you’re likely familiar with the “gorilla” perception test. That’s where researchers had test subjects watch a video of two groups of people passing a basketball and asked them to count the number of passes one group made. The incredible thing was that half the observers didn’t…

Real learning happens through involvement, and the same is true for patients who become active partners in their care.

Is Something Missing on Your Office Walls? Do you keep family photographs on display in your home? In my house, I have pictures in many rooms, on walls, tables, and countertops, even the piano. Of course, I have most of the photos in digital form as well, but I like having some of my favorites…

Are You Handcuffed by Success? It happens to the best of dentists: You start out scrambling to grow your patient base. Inevitably, you work extra hours, complete your own hygiene, and whatever else it takes to grow the practice. You’re diligent and hardworking and before long, the practice does grow and you’re able to add…

Don’t Make This Common Transition Mistake As most of my readers know, I’m a big believer in a well-timed transition, where an associate is brought in at a crucial stage in the practice’s evolution to help capture excess value that’s going untapped. When done right, this process represents a tremendous win/win for both dentists and…