gag reflex patient“How long does the impression have to stay in my mouth?”

Whatever your answer, 90 seconds or four minutes, the follow-up from the patient is typically some form of a deep breath and the explanation, “I am a gagger,” to help set the tone for what we are about to see. The anxiety is palpable – the patient feels the tension as well as the dentist or the assistant about to make an impression.

Certainly, there is a range as to what triggers the patient's protective “gag” reflex. At one end of the spectrum, is a patient who simply cannot tolerate anything in their mouth (toothbrush, mirror and explorer). The other end of the spectrum relates to people who have simply had a bad experience with impression material oozing to induce panic in an attempt to maintain an airway

How do you distinguish between a patient who you can work with in the office versus a patient that should be referred out for counseling and/or treatment? We all want to help the patient. It is rewarding to work through this challenge, although it is much more rewarding to reminisce with the patient after working through the challenge.

The key factor separating patients with a manageable “gag” reflex relates to the sensitivity of the Glossopharyngeal Nerve (IX) with fibers in the posterior third of the tongue. A couple of manageable examples:

1.  A full arch impression, alginate or silicone, with material oozing past the posterior extension of the tray and as soon as it hits the patient's tongue creating an uncomfortable cycle alternating between controlled breathing and the convulsion associated with a “gag” reflex.

2.  A complete denture where the patient is only able to tolerate the prosthesis for a specified period of time before they give up and remove their teeth out of frustration. It is easy to imagine the posterior third of the tongue glancing across what is an abrupt transition between the soft palate and either the impression material or the posterior extension of the denture base.

quick trigger gag reflex figure 1
Figure 1

How is a full-arch impression a manageable “gag” reflex situation? Adding boxing wax (Figure 1) or scotch tape to form a barrier simply to inhibit the flow of impression material is a simple trick that makes a difference for our patients. The important part is in helping the patient understand the cause of the “gag” reflex (back third of the tongue in contact with impression material), what you are doing to help manage the feeling (creating a barrier with wax or tape to limit the ooze of material), and what they can do during the impression process at the moment the patient feels uncomfortable (position their tongue to avoid contact). The discussion helps the patient feel as though you have listened to their concern and more importantly with the demonstration that you understand their concern as well. Dr. Bob Winter has written a great article, “Tape Your Trays,” on this very topic.


Technique 1: Distraction

Distraction is a technique that helps to orient the focus away from the trigger to the “gag” reflex. Breathe through your nose and lift your feet off of the chair are simple and quick ways to distract the reflexive action, particularly if the first time the reflex becomes apparent is while making the impression. Making use of simple pressure points provides another alternative; however, the technique and location of pressure points must be demonstrated in advance of the impression. 

Try these simple pressure points:

1. Have the patient squeeze their thumb by wrapping the four fingers of the same hand around the thumb – a fist with the thumb inside.

2. Have the patient take their right hand and pinch the area between the thumb and index finger of their left hand.

3. Have the patient press their thumb just below their lower lip and above the chin – while this creates a pain point, the success relates to the distraction away from the trigger to the “gag” reflex.

There are several other techniques that help to disengage the “gag” reflex and expand the working area. You can use topical anesthetic in the soft palate or tongue area, or simply add salt on a patient's tongue to help work through a short-term challenge in the office. Dr. Jeff Lineberry has written a great article with some more tips: “Top 6 Methods for Managing Gagging Patients.”

Helping the patient understand the “gag” reflex while simultaneously gaining confidence in their ability to conquer this physiological and/or psychological barrier creates a long-term “win.”

Technique 2: Expansion

Expansion of the zone that triggers the “gag” reflex is another technique that requires the patient's participation, particularly in the time between dental appointments. One method that can work with a dedicated effort is to have the patient work with a toothbrush or a tongue scraper with a goal of gaining some comfort in the sensitive areas that create a quicker-than-normal response to the “gag” reflex. How about patients who are in a situation where they are working to tolerate a removable denture prosthesis? A record base made with the Ministar can help to provide a simulation of expanding the area of palatal coverage for an upper denture. The record base can be made of Copyplast covered by Splint Biocryl where the patient can be given something to take home and wear in a concept similar to successive trays used to move natural teeth. Multiple record bases can be made where the extension toward the soft palate can be made progressively longer in an attempt to expand the patient’s zone of tolerance for coverage of the palatal aspect of the maxilla.

The question comes up as to how to distinguish between a patient in need of a serviceable complete removable upper denture who you can work with in the office versus a patient who should be referred out for treatment. How can we help the patient who is unable to tolerate their dentures without entering into a panic cycle that includes a “gag” reflex without taking a considerable amount of chair time to work through the process?

Three features to look for when evaluating a patient with a sensitive “gag” reflex in need of a complete denture are:

1. Thickness of the existing acrylic base, where the space available for the patient's tongue is limited.

Think about what happens during a reline procedure where more acrylic is cured onto the intaglio surface with the goal of improving the adaptation to the supporting tissues. If a patient has an “ill-fitting” complete denture that is tolerable, it may be easier to make a final impression using the familiar contours of the existing denture as a custom tray. The goal is ultimately to make a new prosthesis while limiting the thickness of the acrylic base by making a “bi-laminar” thermoplastic record base with a MiniStar using Copyplast and Splint biocryl as the two layers as shown in Figure 2.

quick trigger gag reflex figure 2
Figure 2

2. The thickness of the denture base at the distal extension.

It is important to distinguish between the thickness at the distal extension and over extension onto the soft palate past the vibrating line. The function of the posterior palatal is to compensate for processing error where the palatal area would rebound following removal from the master cast after processing. The thickness would allow for contact to maintain the seal of the upper denture. Today, with more advanced techniques to limit processing error, the idea of the posterior palatal seal is to create a positive contact where the thickness can be modified to allow for beveled contour or a feather edge. Think about the glossopharyngeal nerve fibers in the posterior third of the tongue – if the patient cannot feel a noticeable transition between the soft palate and the start of the denture base, then the trigger for the “gag” reflex has been mitigated. Figure 3 demonstrates the thickness in the posterior palatal seal area prior to adjustment to create a beveled transition or a feathered edge with minimal thickness at the posterior extension of the denture base.

quick trigger gag reflex figure 3
Figure 3

3. The opposing occlusal contacting surfaces can also contribute to the patient’s ability to tolerate the palatal coverage of a maxillary removable denture.  

A patient who has full “stabilizing” contact with lower teeth is very different than a patient with an upper denture opposing lower teeth in the canine-to-canine area. Imagine the challenge to the seal of an upper removable denture when the only functional opposing contact is in the anterior segment as would be the case with Figure 4. When the denture comes loose in the posterior segment, a cycle is created where the protective reflex is initiated by the contact with the posterior third of the tongue brushing against the posterior denture base that has dropped down. In a contrasting thought, it might be interesting to investigate sleep apnea for a patient curiously devoid of a trigger to the “gag” reflex.

quick trigger gag reflex figure 4
Figure 4

Technique 3: Multi-disciplinary

The multidisciplinary management of a sensitive “gag” reflex becomes an option to help patients for a variety of reasons. Counseling may be beneficial for psychogenic etiology such as fear, anxiety, apprehension, visual or olfactory stimuli, and simply an overactive imagination. Involvement of a psychiatrist may be beneficial when working with medications deigned to depress the parasympathetic nervous system. There can be several etiologies that may or may not be discovered during a routine dental examination such as a history of stomach cancer or gastrointestinal disorders as well as history of sexual abuse. One possibility for helping patients through the process, particularly when working with a quick trigger to the “gag” reflex, is to sedate the patient while maintaining the airway. It is easy to see that what would seemingly be a simple, routine procedure in the dental office could become quite involved for some patients.

Certainly, digital image capture is available for tooth and dental implant-supported restorations with cameras that have become smaller and much more tolerable to our patients with anxiety over the protective “gag” reflex. It is likely that digital image capture will eliminate the need for impression materials, particularly for edentulous patients similar to what is possible with teeth and dental implants It is also possible with today’s technology to work with a dental implant-supported prosthesis in an effort to simulate the form and function of natural teeth while avoiding the palatal coverage of a maxillary complete removable denture.

(Click this link to read more about digital dentistry.)

It is also possible that a new technique or perhaps a new medication can create a situation to help the patient with a quick trigger to the “gag” reflex. At present, success depends on clinical management that includes the chair-side manner, patient participation, and a technical approach that communicates and demonstrates empathy.

I look forward to hearing or reading about your experiences!

(Click this link for more dental articles by Dr. Doug Benting.)

Douglas G. Benting, D.D.S., M.S., F.A.C.P., Spear Visiting Faculty and Contributing Author - 


Commenter's Profile Image Shad L.
June 20th, 2016
Just have the patient swish and gargle with a diluted solution of viscous lidocaine and mouthwash.