The Power of Competition
Cutthroat competition among dentists would not be a healthy thing, but the spirit of competition that encourages you to measure yourself against others is a very good thing.
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Why Patients Feel Awkward And What You Can Do About It
Many patients find it uncomfortable to discuss personal financial matters or private treatment concerns in a public setting where others can overhear.
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Learning When to Say No
Passion drives success only when paired with clear judgment; knowing when to pivot keeps your energy focused on what truly works.
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Are Your Patients Facing a ‘Big Desk’ Barrier?
This may seem like a minor thing, but believe me, the implications are enormous. When you leave your seat, stand up, come around, and greet someone face-to-face, you are saying something important.
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How to Make a Connection by Changing the Way You Gather Information
Many practices use off-the-shelf forms that are sold as being “comprehensive,” but what that often means is that they ask every possible question. Decide what you really need to know and edit accordingly.
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Are You Smarter Than a Harvard Student?
By slowing down, challenging first impressions, and learning new ways to view clinical problems, dentists can significantly enhance the quality of care they provide.
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What Is Your Elevator Pitch?
Your team has just seconds to show prospective patients they’re passionate, confident in the doctor, and ready to deliver the right care. A simple, well-practiced elevator pitch helps callers instantly feel they’ve landed in the right place.
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Is Your Team Ready to Offer Five-Star Service?
Most practices are prepared to treat patients, but far fewer are prepared to make them feel genuinely valued. That last bit of extra readiness — the difference between 99% and 101% — is where memorable experiences and lasting relationships are created.
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The Hidden Truth Behind Why Some People Change Dentists
When patients switch dentists without moving far, it’s a reminder that loyalty comes from creating an experience worth going the extra mile for.
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Lip Service: How To Evaluate a Crooked Smile
Lip Service: How to Evaluate a Crooked Smile
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