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A True Story About Patient Trust He was an older man of obviously meager means. He drove an old car, and he showed up for his maintenance appointments — always on time — in well-worn clothes. On his feet were scuffed shoes; in his mouth was a history of amalgams and heroic “let’s do what…

Are You Giving Your Team the Chance To Be Great? I can look back over a lot of accomplishments in my business career, but one of things that makes me proudest is the number of people who can look back with me and chart their own progress, too. I have people around me who have…

How To Think About Fee-Setting in Dentistry Dentists spend a lot of time thinking about their fees. Should I be charging more? Am I not charging enough? How much is too much? What if I price myself out of the market? To understand how to approach these questions, let’s look at the basic principles behind pricing…

The Most Common — and Costliest — Mistake Successful Dentists Make I see it all too often: dentists who are doing everything right and enjoying great success with a busy schedule and patients appointed weeks out in hygiene. But in a way, they’re trapped by their own success — working to support the practice, instead…

Dentistry Makes the List of Best Jobs Want to hear some news that will make you feel good about being a dentist? Recently, the U.S. Bureau of Labor Statistics released a list of the 20 top-paying careers. General dentists came in at #12. Some specialists (orthodontists and oral surgeons) were higher, some were lower. Except…

A Powerful Force of Nature — and Why You Have to Overcome It A body at rest tends to remain at rest; a body in motion tends to remain in motion. Many of you will recognize this as a summary of Newton’s first law of motion, sometimes referred to simply as the “Law of Inertia.”…

It’s a Matter of Honor Honor is a word that comes with deep-felt meaning and inspires real emotion. That’s why when we talk about abundance and gratitude, I prefer to talk in terms of what we honor. It’s one thing to say that you’re grateful, but to honor something is to demonstrate your deepest devotions…

The One Thing You Can Never Escape The problem with all these sentiments is that they are dreams of escape, and even though you can sometimes escape circumstances, you can never escape yourself. Wherever you go, you take yourself with you. The fact is, if you’re dominated by a burdened mindset, you’ll take that mindset with…

Electronic Health Records: Mandate or No Mandate At some point during the past several years, you might have heard that the federal government will soon be mandating that all dental practices, as well as all medical practices, must convert to electronic health records. While such a mandate might not be imminent, converting to all-digital record-keeping…

Complacency kills success, when dentists stop communicating value, empowering their teams, and evolving with the profession, patients inevitably go elsewhere.