How to Deal with 'Difficult' People
The guy in front of me in line at the airport was very upset. He was really giving a hard time to the young woman behind the counter, raising his voice,...
Imtiaz Manji | 11 years ago ›
What Can We Learn About 'Problem' Patients From Cab Drivers?
I was in Toronto this week where I had one of those brief but uplifting encounters that can really make your day. I was coming out of my hotel in a busy...
Imtiaz Manji | 11 years ago ›
Four Keys to Implementing Digital Photography in Your Practice
For a long time I used to naively reason that I don't take clinical pictures as often as I should because I need to invest in product 'X.' I thought when I...
Vivek Mehta | 11 years ago ›
A Good Reason to Make Pre-Retirement Investments in Your Practice
Forty years ago, few people outside of IBM had any first-hand interaction with computers. Today, the average teenager has more computing power in his...
Imtiaz Manji | 11 years ago ›
A Dentist Who Gets it Right From the Start
One of the most powerful testaments you can offer to demonstrate the value of the work you do is the before-and-after case study. You don't even have...
Imtiaz Manji | 11 years ago ›
A Simple Secret for Coaching Practice Teams
We understand intuitively that all people are different. However, we sometimes overlook this reality when it comes to working with the people we depend...
Imtiaz Manji | 11 years ago ›
Do You Have the Courage to Fail?
We sometimes like to think that the people who reach the highest level of success in any field have somehow conquered failure. It seems as if these people...
Imtiaz Manji | 11 years ago ›
Four Keys to Success for Your New Associate
In a previous article I discussed the importance of integrating a new associate into the practice in the right way. But how exactly do you do that?...
Imtiaz Manji | 11 years ago ›
Einstein on How to Solve a Problem
'If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question...
Imtiaz Manji | 11 years ago ›
The Goldilocks Approach to Leading Your Team
You remember the story of Goldilocks and the Three Bears: One bed was too hard, one was too soft, one was just right. The same principles apply when leading...
Imtiaz Manji | 11 years ago ›
You Don't Know What You Don't Know
A grandmother goes to buy a gift for her young grandson. He is an avid baseball player and she knows exactly what he wants: A new baseball glove. She...
Imtiaz Manji | 11 years ago ›
Yesterday's Dentistry Belongs in the Past
We've all had the experience of looking through old photo albums of ourselves and laughing (and cringing) at the style choices we made back then. Those...
Imtiaz Manji | 11 years ago ›