Why is Your New Patient Coming to See You?
In most cases, that new patient you're seeing is someone else's 'old' patient. So why are they in your practice now? Why did they leave their previous...
Imtiaz Manji | 11 years ago ›
Two Ways to Get the Most From Your Team
I've said it many times: great practices are about more than great dentists. They almost always are driven by great dentists supported by great teams....
Imtiaz Manji | 11 years ago ›
Dr. Whitecoat is a devoted clinician. She loves being a dentist and she's driven to providing the best care for her patients. She's always on top of new...
Imtiaz Manji | 11 years ago ›
Three Patient Problems--And Why You Should Love Them
Last week, I wrote an article about the nature of perfection and how it's the pursuit of excellence — the ongoing journey of getting better —...
Imtiaz Manji | 11 years ago ›
Another Word Dentists Need to Think About
In a recent post, I explained how I object to the use of the term 'cleaning' to describe what happens at a clinical hygiene visit, because it diminishes...
Imtiaz Manji | 11 years ago ›
Why You Never Want to be Perfect
The pursuit of excellence is about the journey, and if you're doing it right, there really is no final destination. I love this philosophy because it...
Imtiaz Manji | 11 years ago ›
The First Step to Case Acceptance
A new patient walks into a dental practice for her first visit. She approaches the front desk, waits for her turn to talk to someone and identifies herself....
Imtiaz Manji | 11 years ago ›
Neil Armstrong, the first person to walk on the moon, gave a rare interview recently where he talked about that incredible historic event. There are a...
Imtiaz Manji | 11 years ago ›
Why Patients Feel Awkward And What You Can Do About It
Your office is such a familiar and comfortable place to you and your team that it can be easy to lose sight of something important: A lot of patients...
Imtiaz Manji | 11 years ago ›
In almost every episode of every reality show where contestants go up in front of a panel of judges – whether it's budding entrepreneurs on Shark...
Imtiaz Manji | 11 years ago ›
Are Your Patients Facing a "Big Desk" Barrier?
Did you ever notice how a judge in a courtroom sits higher up and farther back from everyone else? That's no accident – the judge's bench is meant...
Imtiaz Manji | 11 years ago ›
Send a Message Your Patients Won't Forget
It's one of the ironies of modern life that while we are more connected than ever it can be harder than ever to reach someone. A call to a home phone...
Imtiaz Manji | 12 years ago ›