Listen Closely Or Your Patients Won't Return
If a patient feels that you're not listening to them, they will leave your practice. Recently I had a patient come in who told me she left her previous...
Darin O'Bryan | 11 years ago ›
When Pufferfish Lose Their Teeth
According to a press release from the University of Sheffield, United Kingdom, researchers from the institution's Department of Animal and Plant Sciences...
Abigail Pfeiffer | 11 years ago ›
Send a Message Your Patients Won't Forget
It's one of the ironies of modern life that while we are more connected than ever it can be harder than ever to reach someone. A call to a home phone...
Imtiaz Manji | 11 years ago ›
Your Patient Base: From Scarcity to Abundance
We all know that the greatest portion of the earth's surface – about two-thirds – is covered with water. And that seems like an...
Imtiaz Manji | 11 years ago ›
How to Make a Connection by Changing the Way You Gather Information
It's a fact of life in dental practices that you need to collect data from new patients. It's also a fact of life that nobody really enjoys sitting and...
Imtiaz Manji | 11 years ago ›
When Life Hands You Lemon-Suckers ...
Odds are you've seen a significant amount of tooth wear in your practice. They are all out there – the lemon-suckers and the night-grinders –...
Mark Fleming, D.D.S. | 11 years ago ›
Four Easy Steps to Midline Inclination
Midline inclination isn't only noticed by dental professionals, anybody can notice an imperfect inclination even if it's as little as one millimeter...
Steve Ratcliff | 11 years ago ›
Have you ever wanted to throw your computer out of an open window? We've all been there: the frozen screen, lost files, or worse – the crashed hard...
Martin Mendelson | 11 years ago ›
Don't Give Patients the Fast Food Treatment
These days employees are so trained to follow a script and gather information in a certain order, they don't even notice when you've given them a lot...
Imtiaz Manji | 11 years ago ›
Dr. Frank Spear discusses reinforcing temporary bridges if they need to be in for an extended period of time.
Frank Spear | 11 years ago ›
Are You Smarter Than a Harvard Student?
Here's a simple puzzle: A bat and ball together cost $1.10. The bat costs one dollar more than the ball. How much does the ball cost? If...
Imtiaz Manji | 11 years ago ›
Patients Respond to Genuine Communication
Patients leave our practice; we don't like it but it happens. Sometimes the reasons they leave are beyond our control. If they're moving out of the area...
Darin O'Bryan | 11 years ago ›