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Spear Digest

Huddle Up: The Difference Between Care and Caring in a Dental Practice
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Huddle Up: The Difference Between Care and Caring in a Dental Practice

It's a difference worth noting. Patients aren't really in a position to judge the quality of the clinical care you provide. Don't get me wrong –...

| 9 years ago
Another Chicago Come and Gone

Another Chicago Come and Gone

I just returned from the CDS Midwinter meeting. As always, it was a great experience to see old friends and make new ones. We have a great profession...

| 9 years ago
Growth in the Dental Practice and Why it's Like Golf
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Growth in the Dental Practice and Why it's Like Golf

Every golfer knows that golf is really a game that you play against yourself. You may play with other golfers on any given day, but ultimately you are...

| 9 years ago
A Simple Way to Motivate Your Team

A Simple Way to Motivate Your Team

What you see in this picture is a small but important ceremony that takes place each week in The Winter Lab in Laguna. That is a samurai figurine...

| 9 years ago
Help Them Ask

Help Them Ask

Yesterday, Cheryl's Buick told her to pull over and turn off the engine. She did. Cheryl has always listened to those with more information than her and...

| 9 years ago
Separating Treatment and Insurance
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Separating Treatment and Insurance

In my last post I said that the introduction of dental insurance has led to a mindset in many patients – the 'Anything That's Covered' (ATC)...

| 9 years ago
You Have to Believe it to See it, Part 2

You Have to Believe it to See it, Part 2

Remember that blog post from my partner, Dr. Glen Wysel, about his trip with his wife, Lisa, to Guatemala to visit the site of the clinic we're helping...

| 9 years ago
Checklists
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Checklists

I'm planning for a patient appointment shortly after New Year's, and part of my preparation is putting together the appropriate checklist. Do you use...

| 9 years ago
What My Journey In Dentistry Has Taught Me About Dentists
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What My Journey In Dentistry Has Taught Me About Dentists

I started my career in the dental industry by introducing practice-automation systems to dental practices. This was back in the mid-'80s, when chairside workstations...

| 9 years ago
It is Always a Question of Values

It is Always a Question of Values

I have a good friend who recently had a very challenging experience with her longtime dentist. She has been in the practice since she was a child and...

| 9 years ago
Resolution #1: No More New Year's Resolutions
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Resolution #1: No More New Year's Resolutions

This is the time of year when many people engage in what I find to be an odd custom. They take things that have lingered on their to-do lists –...

| 9 years ago
Going “All In” On The Relationships That Matter
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Going “All In” On The Relationships That Matter

Some of our greatest joys in life come from our relationships with the people around us. So I guess it only makes sense that some of our greatest frustrations...

| 9 years ago