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Spear Digest

The First Step to Case Acceptance
1

The First Step to Case Acceptance

A new patient walks into a dental practice for her first visit. She approaches the front desk, waits for her turn to talk to someone and identifies herself....

| 9 years ago
The Power of Competition

The Power of Competition

Neil Armstrong, the first person to walk on the moon, gave a rare interview recently where he talked about that incredible historic event. There are a...

| 9 years ago
Why Patients Feel Awkward And What You Can Do About It

Why Patients Feel Awkward And What You Can Do About It

Your office is such a familiar and comfortable place to you and your team that it can be easy to lose sight of something important: A lot of patients...

| 9 years ago
Learning When to Say No

Learning When to Say No

In almost every episode of every reality show where contestants go up in front of a panel of judges – whether it's budding entrepreneurs on Shark...

| 9 years ago
Are Your Patients Facing a "Big Desk" Barrier?

Are Your Patients Facing a "Big Desk" Barrier?

Did you ever notice how a judge in a courtroom sits higher up and farther back from everyone else? That's no accident – the judge's bench is meant...

| 9 years ago
Send a Message Your Patients Won't Forget

Send a Message Your Patients Won't Forget

It's one of the ironies of modern life that while we are more connected than ever it can be harder than ever to reach someone. A call to a home phone...

| 9 years ago
Your Patient Base: From Scarcity to Abundance

Your Patient Base: From Scarcity to Abundance

We all know that the greatest portion of the earth's surface – about two-thirds – is covered with water. And that seems like an...

| 9 years ago
How to Make a Connection by Changing the Way You Gather Information

How to Make a Connection by Changing the Way You Gather Information

It's a fact of life in dental practices that you need to collect data from new patients. It's also a fact of life that nobody really enjoys sitting and...

| 9 years ago
Do You Have a Backup Plan?

Do You Have a Backup Plan?

Have you ever wanted to throw your computer out of an open window? We've all been there: the frozen screen, lost files, or worse – the crashed hard...

| 9 years ago
Don't Give Patients the Fast Food Treatment

Don't Give Patients the Fast Food Treatment

These days employees are so trained to follow a script and gather information in a certain order, they don't even notice when you've given them a lot...

| 9 years ago
Are You Smarter Than a Harvard Student?
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Are You Smarter Than a Harvard Student?

Here's a simple puzzle: A bat and ball together cost $1.10. The bat costs one dollar more than the ball. How much does the ball cost? If...

| 9 years ago
Patients Respond to Genuine Communication
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Patients Respond to Genuine Communication

Patients leave our practice; we don't like it but it happens. Sometimes the reasons they leave are beyond our control. If they're moving out of the area...

| 9 years ago