Why You Never Want to be Perfect
The pursuit of excellence is about the journey, and if you're doing it right, there really is no final destination. I love this philosophy because it...
Imtiaz Manji | 11 years ago ›
The First Step to Case Acceptance
A new patient walks into a dental practice for her first visit. She approaches the front desk, waits for her turn to talk to someone and identifies herself....
Imtiaz Manji | 11 years ago ›
Neil Armstrong, the first person to walk on the moon, gave a rare interview recently where he talked about that incredible historic event. There are a...
Imtiaz Manji | 11 years ago ›
Why Patients Feel Awkward And What You Can Do About It
Your office is such a familiar and comfortable place to you and your team that it can be easy to lose sight of something important: A lot of patients...
Imtiaz Manji | 11 years ago ›
In almost every episode of every reality show where contestants go up in front of a panel of judges – whether it's budding entrepreneurs on Shark...
Imtiaz Manji | 11 years ago ›
Are Your Patients Facing a "Big Desk" Barrier?
Did you ever notice how a judge in a courtroom sits higher up and farther back from everyone else? That's no accident – the judge's bench is meant...
Imtiaz Manji | 11 years ago ›
Send a Message Your Patients Won't Forget
It's one of the ironies of modern life that while we are more connected than ever it can be harder than ever to reach someone. A call to a home phone...
Imtiaz Manji | 11 years ago ›
Your Patient Base: From Scarcity to Abundance
We all know that the greatest portion of the earth's surface – about two-thirds – is covered with water. And that seems like an...
Imtiaz Manji | 11 years ago ›
How to Make a Connection by Changing the Way You Gather Information
It's a fact of life in dental practices that you need to collect data from new patients. It's also a fact of life that nobody really enjoys sitting and...
Imtiaz Manji | 11 years ago ›
Have you ever wanted to throw your computer out of an open window? We've all been there: the frozen screen, lost files, or worse – the crashed hard...
Martin Mendelson | 11 years ago ›
Don't Give Patients the Fast Food Treatment
These days employees are so trained to follow a script and gather information in a certain order, they don't even notice when you've given them a lot...
Imtiaz Manji | 11 years ago ›
Are You Smarter Than a Harvard Student?
Here's a simple puzzle: A bat and ball together cost $1.10. The bat costs one dollar more than the ball. How much does the ball cost? If...
Imtiaz Manji | 11 years ago ›