The Difference Between Goals and Vision
Are you setting goals for your dental practice and your personal life?
Imtiaz Manji | 11 years ago ›
What Every New Patient Needs to Hear
One of the biggest failures in patient communication often occurs with the very first contact. If you're taking a call from a new patient and you simply...
Imtiaz Manji | 11 years ago ›
Are You Avoiding the Money Issue?
Not surprisingly, there's been a lot of discussion in the dental community about the recent Frontline show 'Dollars and Dentists.' I'm not going to...
Imtiaz Manji | 11 years ago ›
The Top Five Excuses for Being Good Rather Than Great
1. That's the way we've always done it. Dental practices thrive on routine, so it's easy to get entrenched in systems, and for team members to get...
Imtiaz Manji | 11 years ago ›
Make Today Your Interdependence Day
'We hold these truths to be self-evident...' Those famous words from the Declaration of Independence helped launch a great nation. And as we celebrate the...
Imtiaz Manji | 11 years ago ›
Is It Time for a Mid-Career Makeover?
'I don't want to be a product of my environment,' Jack Nicholson says at the beginning of The Departed, 'I want my environment to be a product of me.' It's a...
Imtiaz Manji | 11 years ago ›
An Important Reminder on a Bittersweet Occasion
As a wise person once said, 'We more often need to be reminded than instructed.' I thought of that while watching my sons deliver a presentation of...
Imtiaz Manji | 11 years ago ›
Three Things to Say to a Patient Who Only Wants a Cleaning
It's the common request of patients (and prospective patients) who don't value dentistry highly: I only want a cleaning. I've spoken many times...
Imtiaz Manji | 11 years ago ›
When you have a guest over who is visiting your home for the first time, do you give them a tour of the house? It's sort of a traditional thing for a...
Imtiaz Manji | 11 years ago ›
When Doing Your Job is Not Good Enough
Our friend at Cerec Doctors, Dr. Armen Mirzayan, posted an interesting update on Facebook a while ago about his visit to a doctor's office: 'I walk...
Imtiaz Manji | 11 years ago ›
The New Value Roles: The Provider
This is where our week-long discussion of value roles ends, and it's appropriate that we finish with the Provider. This is where all the effort comes...
Imtiaz Manji | 11 years ago ›
The New Value Roles: The Treatment Coordinator
When my late wife, Shahinool, was undergoing cancer treatment at the Mayo Clinic we got an up-close look at how their legendary interdisciplinary care...
Imtiaz Manji | 11 years ago ›