There are three common conversations that dental assistants routinely have with patients that can spark some tension and anxiety in the practice â even after years of these conversations and knowing exactly which questions are coming.
If the dental assistant and the entire dental team had a conversation about patient communication, there could be major improvements in the consistency and continuity of the words used with patients. In our new course, Difficult Conversations in the Operatory for the Dental Assistant, Dr. Kevin Kwiecien shares the common conversations that he and his dental assistant, Christi, addressed while he was still in practice. These conversations helped create an environment that facilitated discussions and decisions based on the long-term health for the patient.
This course is designed to identify common conversations with patients directed at the dental assistant that continue to create concern or uncertainty â even after years of having them. Dr. Kwiecien and Christi will go over verbiage that can diffuse tension and create a safe environment for future conversations with all patients.
After viewing this course on difficult conversations for the dental assistant, your dental assistant will be able to:
- Identify common conversations between the dental assistant and patient
- Discuss verbiage that can be utilized by dental assistants and team members
- Demonstrate, via role playing, the benefit of preparing for difficult conversations and work
Denise Prichard is the Editor for Spear Education.