A lot of people enjoy making New Year’s resolutions. Some enjoy it so much they make the same ones year after year. That’s the issue I have with resolutions. It’s easy to list the things in your life you wish … Read more
I’m not kidding—this is what I say when I look in the mirror to start my day. I always want to remind myself that no matter what happens, I am so lucky to start each day from a place of … Read more
Suppose you hear about a great new restaurant in your area and you want to check it out; you call to make reservations. The person who answers is polite and friendly enough but it’s also clear that she is quite … Read more
Most people see their time divided into two categories: work time and personal time. Each is neatly sequestered in its own compartment. In most cases, we have established a comfortable routine: In the office Monday to Thursday, nine to five. … Read more
If I could pass along one message to all dental practice front desk people—and all receptionists, hotel desk clerks, supermarket cashiers, restaurant hostesses, airport security personnel, and anyone else who is in the front lines of client service—it is this: … Read more
It took me a while to learn this lesson. When I started out in business, I had the same impulse that many entrepreneurs have: I wanted to do it all. I had a very specific vision for what I wanted … Read more
What if I told you that you have the conditions currently in place to grow your practice by $10,000 a month? I’m not being a fortune teller, and that’s not just speculation. It’s based on real numbers and real possibilities. … Read more
Have you noticed that the people who get the most out of life really seem to love what they’re doing? The cynical view is to say: Of course they’re enjoying life—if I were that successful I’d be having a great … Read more
I remember working with a dentist client in San Francisco who was struggling to grow his practice. They saw maybe six new patients a month and the client explained to me the reasons for that: They were in a large … Read more
If you’ve ever bought or sold a home you’re probably familiar with the concept of curb appeal. That’s the perception a prospective buyer gets about a property from the street before they even get out of the car. In many … Read more