People like to believe that there is something mysterious or special about how successful dentists and their teams reach the highest level. It really comes down to the fact that they simply engage at that level. They have a sense … Read more
If there is one gift you can give the members of your team, it is clarity. Clarity for the overall vision for the practice. Clarity for how they fit into that vision. Clarity for your expectations. Clarity for how their … Read more
You will always have some patients who choose to accept nothing more than having you “fix” their most immediate care concerns. But at the same time you’d be surprised how many will commit to ideal care—or at least a higher … Read more
Some of my favorite times in my career have come when I have taken the better part of a day and gone into “lockdown” with a number of my closest colleagues and creative advisors to develop a new program or … Read more
I often talk about the difference between “in practice” revenue-producing time and “on practice” clinical and professional development time, and how both are vitally important to success in dentistry. But I often find that when it comes to “in practice” … Read more
Do you ever find yourself suddenly thinking about a patient you diagnosed several weeks ago—the one who agreed to your plan for a quadrant or smile makeover? Whatever happened to her? Well, she may have said yes to you, but … Read more
The Wall Street Journal is one of the most influential media sources and has the largest circulation of any newspaper in the country, with more than two million subscribers. Teen idol Justin Bieber shares his thoughts on Twitter. He has more … Read more
Previously, I wrote about the importance of improving the tangible assets of your practice in the years leading up to selling. But what about your intangible assets? Most dentists I know are sitting on a gold mine of untapped possibilities. … Read more
The guy in front of me in line at the airport was very upset. He was really giving a hard time to the young woman behind the counter, raising his voice, making demands and cutting her off when she tried … Read more
I was in Toronto this week where I had one of those brief but uplifting encounters that can really make your day. I was coming out of my hotel in a busy downtown area and I was running late for … Read more