It’s not your house. It’s not your practice. In fact, it’s not any tangible possession. Your most precious asset is your human capital—your ability as an individual to generate income using your energy and the energy of those around you. … Read more
Succeeding in dental school is a lot like succeeding as a bobsledder. Just as a sledder travels a precisely laid out course, as a dental student you followed a pre-determined track—a set curriculum, with established timelines—and learned to excel within … Read more
Dentists are usually good at spotting gaps in their schedule. If you see an available time slot without a patient name it’s easy to recognize the lost revenue opportunity. The fact is, a certain amount of this downtime is an … Read more
When an owner-dentist takes on an associate, it’s often cause for anxiety. “Do I have the right person?” But if you’re the senior dentist it’s important to remember that it’s not just the new dentist’s responsibility to become the practitioner … Read more
Every dentist, whether they think about it or not, has a line. It’s a line represented by a dollar amount. Anything up to that line they feel comfortable in presenting and confident about getting acceptance. Anything above that amount is … Read more
You can tell a lot about a practice by how the people in it take responsibility for patients who say no. I have no doubt that people in dental practices work hard and truly want the best for their patients. … Read more
Are you familiar with the story of the jam samples and consumer choice? Professor Sheena Iyengar, who studies how people make choices, set up a simple two-stage experiment in a supermarket. First, the researchers put out samples of six flavors … Read more
You have a patient in the chair. She has an esthetic need that is obvious to anyone who has seen her smile. You’re both aware of it, yet neither one of you mentions it. Why not? Most dentists who decline … Read more
We’re all familiar with the traditional work/retirement model: You work hard earning income and saving until you hit your target retirement date and hang it up. But I think this is the wrong way to retire. Why does it have … Read more
I have been deeply involved in dentistry for more than 30 years now. I started out by introducing dentists to practice management software and chairside systems. I soon became engrossed in the dynamics of what makes a dental practice run, … Read more