Four Ways to Recognize a Great Dental Team
1. They take a disciplined approach to their roles.
And by roles I mean their value roles, not just their job tasks. They deeply understand how what they do fits into the interdependent functioning of the team and they are serious about measuring their success in those roles. They constantly examine where they are versus where they need to be, and begin every day by asking themselves, “How can we hit our marks today with every patient that enters the practice so we can ensure quality care and a quality experience?”
2. They challenge themselves to improve.
Real winning teams aren’t satisfied with the same level of performance over and over again. They exist within a culture of excellence where nothing less than the best is good enough. At the end of every day they review each behavior, from scheduling to case presentation. They also ask themselves, “How can I take what I did today and make it better tomorrow?”
3. They are committed to growing and learning as a team.
They recognize that real teamwork extends beyond their daily roles with patients. It means participating in annual, quarterly and monthly meetings. They also take part in continuing education courses, learning how to develop a shared approach to success. Nothing binds a team more closely than growing and acquiring new knowledge together.
4. They have an ownership mindset.
This quality is perhaps the most desirable out of all four because unlike the first three, it can’t be mandated. Team members can go through the motions of tracking, auditing performance and attending meetings; however, an ownership mindset is an indication of personal character that you either have or you don’t. It’s a way of thinking that says, “I take pride in what I do and I value my contribution to the practice.” It’s a matter of personal and professional integrity, and if you have surrounded yourself with people who think this way, you already have a great team. All that remains is to point them in the right direction.