Sense of Place
My wife Jane and I just moved to Scottsdale to begin the next chapter of our lives here at Spear Education. It is much like coming home since we know most of the folks here and we’ve worked and played with Gary, Lee and Frank for many years.
Yet, there is still a newness about it all that carries both excitement and anxiety. For me, the anxiety is about feeling a sense of place. We are looking for a home, will be meeting new people and looking for the mundane things of life like a dry cleaner, gym and place to get a haircut. That is the stuff of life that makes for comfort and security. We don’t even know it until it is gone.
Your patients want that same sense of place. They want to walk in the door and be known by name. They want you to remember who they are and what you have done together. They want to be able to count on you to help them feel safe and at home.
- What do you do on a regular basis to make your patients feel a sense of place?
- Can you greet every patient by name?
- Will your team see to their comfort?
With these simple actions, you can reduce your patients’ anxiety, and help them to feel trust and comfort when they come see you. Help them find their own sense of place in your practice.